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Statements
When will I receive my monthly billing statement? A billing statement will be generated automatically on your designated cycle date. You'll receive a statement for each payment due on your mortgage account. Simply detach the payment coupon from the statement and mail it, along with your check or money order, in the return envelope provided.
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How do I stop paper monthly billing statements from being sent to my mailing address? You can stop paper statements and see your last six billing statements on Chase.com. We'll send an Alert to your designated e-mail address or phone once the statement is available for viewing. If you have the appropriate software, you can print a PDF version of your statement. Sign up for paperless statements.
How do I obtain a copy of a past statement I can't view on Chase.com? You can order one or multiple statements.
Payments
Can Chase automatically let me know me when my payment is received? Can I make a payment online? If I use my Chase account to make a payment online, when will it be posted to my line or loan? I don't have a Chase checking account. What are my online payment options? If I use my non-Chase account to make a payment online, when will it be posted to my line or loan? I need to make a payment today. What are my payment options? I want to set up a monthly draft from my checking account. What are my options? If I make a payment online, can I change or cancel it?
Can Chase automatically let me know me when my payment is received? Yes. You can set up a Account Alert to be notified by voicemail and/or e-mail when we receive your payment. Set up Account Alerts.
Can I make a payment online? Yes. You can make a "one-time" or "automatic" Home Equity Installment Loan payment from your Chase or non-Chase account. Make a payment via transfer. You can also set up an automatic payment that will withdraw the minimum amount due on each payment due date. Set up an automatic payment.
If I use my Chase account to make a payment online, when will it be posted to my line or loan? All online payments made from your Chase account are applied the same day if they're scheduled before 7:30 PM Eastern time (Monday-Friday). If a payment is scheduled after 7:30 PM Eastern time or on a weekend or holiday, the payment will be posted the next business day.
I don't have a Chase checking account. What are my online payment options? You have two online payment options:
If I use my non-Chase account to make a payment online, when will it be posted to my line or loan? All online payments made from a non-Chase account are applied two business days from the transaction date if they're made before 7:30 PM Eastern time (Monday-Friday).
I need to make a payment today. What are my payment options? You have two payment options:
I want to set up a monthly draft from my checking account. What are my options? You have two options:
If I make a payment online, can I change or cancel it? Yes. You can change or cancel your automatic payment (ACH) on Chase.com. If your online payment is scheduled to occur in the future or as an automatic payment, you can change or cancel it online. (link to Cancel/change landing page)
Change due date
Can I change my payment due date?
Can I change my payment due date? You can change your payment due date under specific conditions; see if you qualify and then submit a request.
Credit line increase
Can I apply online for an increase in my line of credit?
Can I apply online for an increase in my line of credit? Yes. You can request an increase to your line of credit by completing and submitting an online form. You can choose to receive a response by e-mail or phone. Learn more about increasing your line of credit.
Check orders
When/how will I receive my first book of checks? When you open a home equity line of credit account, Chase will process and mail the first check order to the primary mailing address in your profile; this process usually takes 2-3 weeks. You can order additional checks on Chase.com, at your local Chase branch or by calling our Customer Care Center at 1-XXX-XXX-XXXX.
How do I order more checks for my line of credit? Ask your personal banker or loan closer how to immediately access your line of credit after you've opened your account.
How do I apply for an Equiline Visa card for my line of credit? You can apply by calling our Customer Care Center at 1-XXX-XXX-XXXX. (Note: Equiline Visa is currently unavailable in Connecticut and New York, and for Texas lines secured with Homestead properties.) Once approved, your Equiline Visa Card should arrive in about three weeks.
Rate Locks
What is the Chase Fixed Rate LockSM Option? If you have a Chase Home Equity Line of Credit, you've probably noticed that your monthly payments change with your variable interest rate. With the Chase Fixed Rate LockSM Option, you can solve this issue by converting — or "locking in" — all or a portion of your outstanding balance to a fixed rate. This gives you greater control over your monthly payment.
How does the Chase Fixed Rate LockSM Option work? The Chase Fixed Rate LockSM Option allows you to lock in a fixed rate on all or a portion of your line of credit balance for the term you select. As you pay down your locked principal balance, your available balance is replenished for additional use. You can also use your remaining unlocked credit at a variable interest rate. Note: We offer different payment plans to fit your personal needs and payment style. Watch our online demo for more details, including a few Lock examples. See if you qualify to set up a Lock online.
How many Locks can I have? You can have as many as five individual Locks on your line of credit at any time and you'll still have one convenient monthly payment.
Are there any restrictions on how much I can lock? Your Lock must be at least $1,000. It can be no greater than your outstanding home equity line of credit balance less any other Lock balances.
How will a Lock change my available balance? As you pay down your locked principal balance, your available balance is replenished for additional use. Your remaining unlocked balance credit remains at the variable interest rate.
How will a Lock change my monthly payment? Continue to make your line of credit payment until your Lock is established. You should begin to make your new payment once you receive our confirmation message and Lock instructions in your Chase Secure Message Center inbox and at the primary e-mail address in your profile. (You can also find the instructions on your account statement.)We'll combine your Lock and existing home equity line of credit payment; so you'll still have just one home equity bill to pay each month. Your payments will have the same due date as your original line of credit, and your account activity will appear on the same account statement. You can ask us to deduct your monthly payments automatically. Also, you can pay down your balances faster by making larger monthly payments, with no prepayment fee.
How will a Chase Fixed Rate LockSM fit into my payment style? The Chase Fixed Rate LockSM Option offers different plans to fit your personal needs and payment style:
Why do I need to choose a Lock description? Your Lock description is for your own records and can help you keep track of how you used the Lock.
Funds availability
If I make a payment on my home equity line of credit, when will the funds be available?
If I make a payment on my home equity line of credit, when will the funds be available? We may place a "credit hold" on the portion of your payment that is applied to the principal to allow sufficient time for the funds to clear from your bank account. During the "credit hold" period, this portion of your payment is not available for additional advances.
Flood insurance
Why do you require me to carry flood insurance? Federal law requires you to purchase and maintain flood insurance for the life of your loan when the secured property is located in a Special Flood Hazard Area (SFHA). Flood insurance is mandatory for loans on all properties designated in high-risk flood areas (SFHAs) as defined by the Federal Emergency Management Agency (FEMA). If FEMA revises flood zone mapping during the life of your loan and your property is now in a high risk area, we will notify you that you must purchase flood insurance. If you do not purchase flood insurance as required, we will purchase a policy on your behalf, which could be at a much higher rate.
What is a lender-placed policy? If we do not receive proof of a required flood insurance policy within the allotted time, we will purchase a policy on your behalf to protect your property. This purchased policy is also known as a lender-placed policy. The policy purchased on your behalf may be at a much higher rate than a policy you may be able to obtain yourself through a local agent. If you have a lender-placed policy on your loan and you have questions about flood policy coverage, the amount of protection in your policy, the cost of flood insurance or any other questions, please contact the Insurance Processing Center (IPC) at 1-XXX-XXX-XXXX.
Why do I need flood insurance, even though my community has never been flooded? The Federal Emergency Management Agency (FEMA) has released or updated a map showing that flood insurance is required for properties located in a Special Flood Hazard Area (SFHA). Flooding is the most common type of natural disaster worldwide; nearly 75 percent of dwellings in the U.S. located in areas with a high risk of flooding are not covered by flood insurance. For this reason, federal law requires us to ensure flood insurance is in place to protect your property if it is located in an SFHA.The National Flood Insurance Program (NFIP) has an arrangement with private insurance companies to sell and service flood insurance policies. You can find a list of private insurance companies that sell and service NFIP flood insurance policies at www.floodsmart.gov.You can also contact your insurance agent or company to find out more about federal flood insurance or to find an agent serving your area.
Why am I now in a Special Flood Hazard Area (SFHA) required flood zone? Flood determinations for individual properties are regulated by federal guidelines, administered by the Federal Emergency Management Agency (FEMA). FEMA's responsibility is to identify and document areas prone to flooding and to provide and maintain flood maps. When we are notified about these changes, we pass this information on to our customers. Requirements for flood insurance are mandated by FEMA.
What is a Standard Flood Hazard Determination (SFHD) Form? A Standard Flood Hazard Determination Form is used by a map determination company that interprets the placement of a specific structure for the needs of flood insurance. We use the SFHD to track flood insurance compliance.
I disagree with your flood determination. How can I dispute the findings? If your property is located in a Special Flood Hazard Area (SFHA), you are required to maintain and provide proof of flood insurance coverage. If you disagree with our assessment of your flood insurance requirements and believe that your property is not located in an SFHA, please send us the following documents, completed by the Federal Emergency Management Agency (FEMA):
Now that I am no longer in a Special Flood Hazard Area, may I cancel my flood insurance policy? Yes, although we (and FEMA) strongly recommend that you maintain your flood insurance policy, even if you are not in a Special Flood Hazard Area (SFHA). Based on FEMA statistical data, since 1978, $2.9 billion dollars have been spent on flood damages to properties designated outside of an SFHA.If you choose to continue your flood insurance, you may qualify for premium discounts now that you are no longer in an SFHA.
How and when will I receive a refund for canceling my flood insurance? If you are no longer in a flood zone and you wish to cancel your flood insurance and request a refund, please contact your insurance carrier. If you have a lender-placed policy and you have requested a refund because you are no longer in a flood zone, please allow 2-3 weeks for the money to be credited to your account; you will see the adjustment on your statement.
I'd like to maintain my flood insurance policy, even though you advised me that I am not required to have flood insurance for my property. How do I do this? If you choose to maintain your flood insurance policy even though we do not require you to have flood insurance, please contact your insurance carrier to arrange for the payment of your policy.Note: If we have notified you that your property is no longer located in a Special Flood Hazard Area (SFHA), we will not collect for flood insurance as part of your escrow account.
I live in a condominium and my association pays the insurance. Why do I have to show proof of flood insurance? If we asked you for proof of flood insurance, it is only to update our records showing the most current flood insurance policy covering your property. We need to ensure your condominium policy covers your property and not just the condominium association's common property. Because you live in a condominium, we suggest you contact your condominium association to obtain a copy of the flood insurance policy. Please mail or fax your flood insurance policy information to: Chase Home Finance LLC P.O. Box 47208 Atlanta, GA 30366 Fax: 1-XXX-XXX-XXXX Note: To ensure accurate and timely processing, please include your name, address and loan number on all correspondence.
Where can I find additional information about flood insurance? Here are some related websites that provide additional flood information:
Where do I send proof of flood insurance? You can update your flood insurance information online or by mailing or faxing us a copy of your policy: To send us your information online, please go to www.mycoverageinfo.com and, when prompted, use this PIN: CM6022. To send us your information by mail or fax: Chase Home Finance LLC P.O. Box 47208 Atlanta, GA 30366 Fax: 1-XXX-XXX-XXXX Note: To ensure accurate and timely processing, please include your name, address and loan number on all correspondence.
1098 Mortgage Interest Paid Tax Statement
What deductions can I claim for income tax purposes? Please contact your tax/financial advisor, contact the IRS at 1-XXX-XXX-XXXX or visit www.irs.gov for more information.
I pay mortgage insurance premiums monthly. Why is there no amount listed in the Mortgage Insurance Premiums box (Box 4) on my 1098 Mortgage Interest Statement? The Mortgage Insurance Premiums box (Box 4) applies only to loans closed after December 31, 2006. Please contact your tax/financial advisor, contact the IRS at 1-XXX-XXX-XXXX or visit www.irs.gov for more information.
Why did I pay more interest this year than last year? The amount of interest credited to your account may change from year to year. The change may have occurred as a result of an interest rate change, or it may depend on the number of payments we received during the calendar year.
Why doesn't my Social Security Number appear on the Mortgage Interest Statement? In accordance with IRS regulations, we are only required to report mortgage interest received from the "Payer of Record" on the loan. We report mortgage interest received in the name and Social Security Number of the first person listed on the billing statement, also known as the primary borrower. If you would like to change the primary borrower to another name listed on the note, send a written request with signatures from all borrowers listed on the note to: Chase Home Finance Attn: Year End P.O. Box 24725 Columbus, OH 43224-9833 Note: The request will not be granted unless we receive a written request signed by all borrowers.
Can reportable interest be claimed by more than one person? In accordance with IRS regulations, we report mortgage interest received in the name of one individual only. Please contact your tax/financial advisor, contact the IRS at 1-XXX-XXX-XXXX or visit www.irs.gov for more information.
If my loan was transferred during the year and is now being serviced by a different company or I refinanced my loan, will I receive more than one Form 1098 Mortgage Interest Statement? You should receive a Form 1098 from each company to which you paid reportable mortgage interest or points. If you refinanced and had reportable interest on both the old and the new loan, you should receive a separate 1098 Mortgage Interest Statement for each account.
Are the real estate taxes I paid reported to the IRS, and can I deduct them? In accordance with IRS regulations, we are not required to report real estate taxes paid to the mortgagor or the IRS. We provide you with the amount of real estate taxes you've paid in Box 5 on Form 1098 for informational purposes only. To determine if real estate taxes paid are deductible, please contact your tax/financial advisor, contact the IRS at 1-XXX-XXX-XXXX or visit www.irs.gov for more information.
If my mortgage was with Chase last year, how do I get a copy of that 1098 Mortgage Interest Statement? See your 1098 Mortgage Interest Statement(s) for last year.
I paid points at closing. Why is there no amount listed in the Points Paid on Purchase of Principal Residence box (Box 2) on my 1098 Mortgage Interest Statement? In accordance with IRS regulations, not all points are reportable. Contact your tax/financial advisor, contact the IRS at 1-XXX-XXX-XXXX or visit www.irs.gov for more information.
Foreclosure (HE)
Loss mitigation (HE)