My Accounts > Account Details > Dispute a Charge  
     
   
Dispute a Charge  Help with this page  

     
Categorize DisputeYou are on step one of three. There is at least one page per step. Choose TransactionStep two of three has not been completed. Provide InformationStep three of three has not been completed.
Update profileFree alertsPay cardAutomatic payments
Your first step... You should try to resolve your dispute with the merchant. If that doesn’t work, please select a dispute category below and click "Next." You may be asked to send supporting documentation by fax or mail within 10 business days.

If you want to dispute a charge via telephone, please call the Customer Service telephone number on the back of your card.
 
I'd like to
I'd like to
I'd like to

   
   
 

Dispute a Charge – Step 1 of 3 for Platinum Card (...2345)

  
 

Dispute a Charge – Step 1 of 3 for Kay Dee (...2345)

  
 

Dispute a Charge – Step 1 of 3 for Kay Dee (...2345)

  
 

Dispute a Charge – Step 1 of 3 for Platinum Visa (...6789)

  
    Your account was charged twice for the same transaction.  
 
    You are confident there are charges on your account that you, a joint cardmember or authorized user, do not recognize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.  
 
    You have never received a credit for merchandise and/or service. You may be asked to provide a credit slip and/or proof of return. Note: A merchant has 30 days from the date of return to post a credit to your account.  
 
    You cancelled a reservation, transaction, or recurring transaction and your account has been charged. No credits have been applied. Note: A cancelled recurring transaction may only be disputed if it has posted to your account after the cancellation date.  
 
    You ordered a service or merchandise that was never rendered/delivered, but your account was charged.  
 
    You ordered a service or merchandise for a specific time/date and it was delivered after that time/date, which was too late for its intended purpose.  
 
    The charge on your account is higher than the amount shown on your sales receipt. Note: For disputes related to foreign currency conversion, please choose the "Other" dispute type below.  
 
    You are dissatisfied with the quality of the service or merchandise received. Note: You may be required to provide supporting documentation as to the nature of the quality of the service or merchandise.  
 
    You used your credit card as a guarantee and subsequently used another form of payment, but your credit card was charged. Note: You may be required to provide supporting documentation to show your other means of payment.  
 
    You are confident there are charges on your account that you, a joint cardmember or authorized user, did not authorize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.  
 
    For all other dispute types.