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Dispute a Charge – Step 1 of 3 for MasterCard (...6635)

  
 

Dispute a Charge – Step 1 of 3 for Joe Demo (...6635)

  
 

Dispute a Charge – Step 1 of 3 for Joe Demo (...6635)

  
 

Dispute a Charge – Step 1 of 3 for MasterCard (...2345)

  
    Your account was charged twice for the same transaction.  
 
    You are confident there are charges on your account that you, a joint cardmember or authorized user, do not recognize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.  
 
    You have never received a credit for merchandise and/or service. You may be asked to provide a credit slip and/or proof of return. Note: A merchant has 30 days from the date of return to post a credit to your account.  
 
    You cancelled a reservation, transaction, or recurring transaction and your account has been charged. No credits have been applied. Note: A cancelled recurring transaction may only be disputed if it has posted to your account after the cancellation date.  
 
    You ordered a service or merchandise that was never rendered/delivered, but your account was charged.  
 
    You ordered a service or merchandise for a specific time/date and it was delivered after that time/date, which was too late for its intended purpose.  
 
    The charge on your account is higher than the amount shown on your sales receipt. Note: For disputes related to foreign currency conversion, please choose the "Other" dispute type below.  
 
    You are dissatisfied with the quality of the service or merchandise received. Note: You may be required to provide supporting documentation as to the nature of the quality of the service or merchandise.  
 
    You used your credit card as a guarantee and subsequently used another form of payment, but your credit card was charged. Note: You may be required to provide supporting documentation to show your other means of payment.  
 
    You are confident there are charges on your account that you, a joint cardmember or authorized user, did not authorize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.  
 
    For all other dispute types.